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Over the past 27 years Marco Campana has worked in some form of sector communications and digital services, from front-line client service to the first Settlement.Org Content Coordinator. He created and managed the Settlement AtWork site, launching OCASI’s Learn AtWork online learning site for sector workers, and has participated in a number of efforts to create a sector Community of Practice. He worked on digital/social media strategy at Maytree, and most recently works as a freelance consultant helping agencies harness technology in client service delivery. His current focus is on digital transformation, demystifying technology in social services/social change, immigration, diversity & inclusion in Toronto. He believes technology is a means to an end.