Public Safety, Service, Trust and Value

Many of us who serve the public face some difficult questions. How can we deliver our services in a digital and global world? How can our services be sustained with shrinking budgets and staffing? How can we ensure that our work is relevant and connected to the communities we serve? There is perhaps no area more relevant to consider these questions than the relationship between our communities and our police services. In this Five Good Ideas session, Deputy Chief Peter Sloly explores the “Business of Policing” and provides some answers. In particular, he looks at how policing can manage the complex social justice issues of Canada’s democracy and how it can engage the full capacity of Toronto’s youth and diverse communities. This session provides participants with insights, perspectives and the opportunity for direct input into how the business of policing can be more effective, efficient, economical and equitable.

5 Good Ideas

1. Champion New Visions, Challenge Dominant Cultures and Change Business Models – the only way to conquer the wicked problems of today is with creative, complex and courageous solutions
2. Maximize Human Capital and Leverage IT/Information – recruit, promote and engage a diverse workforce of digital natives, then empower them with networked PDAs to provide maximum interconnectivity, productivity, portability and transparency
3. Develop Leadership Competences for the Context of Constant Change – become an integrative thinker with strong intercultural abilities and digital media savvy
4. Design “Full Circle Community Mobilization” Programs, Processes and Products – engage multiple partners for more customized, coordinated and credible service delivery
5. Achieve New Needed Outcomes – go beyond your core service/product to deliver greater public satisfaction, trust and value

5 Good Resources

1. Macrowikinomics – Rebooting Business and the World by Don Tapscott and Anthony D. Williams
2. Creating Public Value – Strategic Management in Government by Mark H. More
3. The Opposable Mind – Winning Through Integrative Thinking by Roger Martin
4. “Intercultural Development Inventory” by Michael Hammer
5. “Community Mobilization Prince Albert (CMPA) – Full Circle Community Safety Model.” Prezi Presentation by Prince Albert Police Chief Dale McFee